Refund Policy

Upon receipt of your order, you must chill and refrigerate your products immediately.

If for any reason we deliver a product has not met your expectations, we want to know, and we will work with you to make it right. To do this, please provide us with a picture and description of the issue so we can fully look into the problem.

Frozen Items: Due to the nature of these products, we cannot accept returns or exchanges. 

Ambient Items (Non-Chilled Products): Items must be returned in saleable condition or unopened with all packaging/hygiene seals intact. Items must be returned to us within fourteen days of your receipt. Please be aware that due to EU hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition. Also note that you will be responsible for the cost of returning the item.

To provide all information, please contact us through our contact form or through the following address: info@europdrop.es