FAQ

How to place an order in our store

When you have selected the product you wish to purchase, click "Add to Cart". To complete the purchase, click on the shopping cart in the top right hand corner of the screen and click  "View Cart" This will take you through to the checkout process, where you will enter your shipping and billing address and select a payment method.

How much is shipping?

Spain

All orders made in the following provinces will have direct delivery service with our own vehicles.

Alicante, Murcia, Valencia, Málaga, Girona, Barcelona, ​​Balearic Islands and Canary Islands.

  • Normal Shipping: € 8.00
  • Free Shipping: From € 80.00
  • Pick up at local: Free

Deliveries in the rest of the provinces will be made by MRW.

  • Shipping: € 20.00

All deliveries from Barcelona, which are out of the route of our depot in Barcelona has to be ship from Alicante with the previouse price. 

Portugal

  • Shipping: € 20.00

What days do you deliver?

We deliver Monday to Saturday, in Alicante, Almería, Murcia, Valencia, Málaga, Tarragona, Girona, Barcelona.
Monday to Friday, in Balearic Islands and Canary Islands.

Exclusive days in the areas mentioned below where we deliver on the following days:

Murcia:

  • Puerto Lumbreras, Totana: Wednesday
  • Mazarrón: Monday and Thursday
  • San Javier: Thursday or Friday
  • Los Alcázares: Tuesday and Friday

Almería:

  • Roquetas de Mar: Friday

Valencia: Thursday

Fuerteventura: Monday and Thursday

Costa Brava: Wednesday and Friday

Portugal: Tuesday to Friday

How long does the shipping take?

We take 3-4 working days to prepare the orders and it will be shipped next day after payment, except Friday, Saturday and Sunday.

Balearic Islands 24 hours (Monday to Friday)

Orders placed from Friday to Monday will be delivered on Tuesday. Except in the areas mentioned in the previous question.

What are the available payment methods?

We accept debit card, credit card and bank transfer. 

Cash on delivery only available in the next cities: 

Alicante, Almería, Murcia, Valencia, Málaga, Girona, Barcelona, ​​Balearic Islands and Canary Islands.

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